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Appointments & Consultations

Do I need a consultation before treatment?

Yes. Most treatments require a consultation before proceeding. During your consultation, we assess your concerns, medical history, suitability, and treatment goals to ensure the safest and most appropriate approach for you.

How do I book an appointment?

Appointments can be booked through our website, by phone, WhatsApp, or through our social media channels.

Is there a booking deposit?

Some treatments may require a booking deposit to secure your appointment. This will be confirmed during booking and is redeemable against your treatment unless otherwise stated.

What happens if I need to cancel or reschedule?

We kindly ask for at least 48 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in loss of deposit or cancellation fees.

What if I arrive late?

If you arrive late, your treatment time may need to be shortened. In some cases, we may need to reschedule your appointment to ensure treatments can be performed safely and properly.

Treatments

Which treatments do you offer?

Rojelle offers a range of aesthetic and skin treatments including:

  • Injectables
  • Dermal Fillers
  • Skin Boosters
  • Microneedling
  • Facial
  • Chemical Peels
  • Skin Rejuvenation
  • Laser Hair Removal
  • Hair Treatments
  • Advanced Skin Treatments

Treatment availability may change as the clinic expands its services.

Are treatments painful?

Comfort levels vary depending on the treatment and individual sensitivity. Most treatments involve minimal discomfort, and numbing products may be used where appropriate.

How long do treatments take?

Treatment times vary depending on the procedure. Most appointments range from 30 to 90 minutes including consultation time.

When will I see results?

Some treatments provide immediate improvement, while others work gradually over several days or weeks. Your practitioner will explain what to expect during consultation.

How long do results last?

Longevity varies depending on the treatment, lifestyle, metabolism, skincare routine, and individual factors. Maintenance treatments may be recommended.

Are your treatments suitable for everyone?

Not always. Some treatments may not be suitable depending on medical history, medications, pregnancy, breastfeeding, allergies, skin conditions, or other factors. Suitability is always assessed during consultation.

Injectables & Fillers

What are dermal fillers used for?

Dermal fillers are commonly used to restore volume, enhance facial features, improve facial balance, and soften certain lines or folds.

Will I look overfilled or unnatural?

Our approach focuses on balanced, refined, and natural-looking results tailored to your features and goals.

Is there downtime after injectables?

Most clients return to normal activities shortly after treatment, although temporary swelling, redness, tenderness, or bruising may occur.

Can fillers be dissolved?

Certain hyaluronic acid fillers can be dissolved if clinically appropriate. Your practitioner can discuss this during consultation if needed.

Laser Hair Removal

How many laser sessions will I need?

Most clients require a course of sessions for optimal results. The number of sessions varies depending on hair type, skin tone, hormones, and treatment area.

Can I shave before laser appointments?

Yes. Shaving is usually recommended before treatment. Waxing, threading, or plucking should generally be avoided before laser sessions.

Can I have laser treatment with a tan?

Recent sun exposure, sunbeds, or fake tan may make treatment unsuitable or unsafe. We recommend avoiding tanning before appointments.

Skin Treatments

What skin concerns can treatments help with?

Depending on the treatment, concerns may include:

  • dullness;
  • de hydrations;
  • acne;
  • pigmentation;
  • un even texture;
  • enlarged pores;
  • fine lines;
  • skin laxity;
  • overall skin quality.
Is there downtime after skin treatments?

Some treatments involve little to no downtime, while others may cause temporary redness, peeling, dryness, or sensitivity for several days.

Can I wear makeup after treatment?

This depends on the treatment performed. Your practitioner will provide personalized aftercare advice.

Safety & Aftercare

Are treatments safe?

Client safety is our priority. Treatments are performed following consultation, clinical assessment, and appropriate protocols. As with any aesthetic procedure, risks and side effects will be discussed before treatment.

What should I avoid after treatment?

Aftercare varies depending on the treatment, but you may be advised to avoid:

  • heat;
  • intense exercise;
  • alcohol;
  • sun exposure;
  • makeup;
  • active skincare products;
  • touching the treated area.
What if I experience a reaction or concern?

If you experience any unexpected reaction or concern after treatment, please contact the clinic as soon as possible for advice.

Payments & Policies

Do you offer refunds?

Completed treatments are generally non-refundable. If you have concerns about your results, we encourage you to contact us so we can assess the situation and advise appropriately.

Do you offer treatment packages?

Yes. Selected treatments may be available as courses or packages. Availability and pricing may vary.

Can I finance my treatments?

Financing options may become available in the future. Please contact the clinic for the latest information.

General Questions

Where is Rojelle located?

Rojelle is based in Manchester, United Kingdom.

Is parking available?

Parking and transport details will be provided before your appointment where applicable.

How can I contact the clinic?

You can contact us via:

  • website enquiry form;
  • WhatsApp;
  • phone;
  • email;
  • Instagram DM.
Do you sell skincare products?

Yes. Professional skincare products may be recommended as part of your treatment plan and home care routine.

Do you treat men as well?

Yes. Treatments are available for all suitable clients following consultation and assessment.